The Steel Supply Company

Terms and Conditions

Terms and Conditions of Sale — General Trade Customs

REJECTION OF MATERIAL/SERVICES. Special finish material requires immediate inspection upon receipt. This includes unpacking and oiling, if necessary. Acceptance of material/services by Customer shall automatically occur after receipt, by Customer, of purchase order goods. If any material or service does not conform to the applicable purchase order, Customer shall notify The Steel Supply Company, within 10 calendar days, of the non-conformance and obtain an authorization for return. Claims occurring after 10 calendar days may be denied.

QUOTATIONS. All quotations are subject to change without notice, subject to prior sale and unless agreed are binding only for immediate acceptance. All sales are made subject to strikes, accidents or other causes beyond our control. We reserve the privilege to cancel contracts upon which full specifications have not been given within reasonable time. Pricing is subject to change without notice.

CONFIRMATION ORDERS. Confirming orders should be marked on the order form with "CONFIRMING" or similar marking. Orders not marked as such may be treated as original open orders and may be duplicated. In such cases we will not be responsible for expense and inconvenience incurred. Telephone, fax or email orders are accepted at the risk of Customer and shipment made before receipt of a fax, email or postal service confirmation is for the special convenience of Customer.

DELIVERIES. Promise of delivery is estimated as carefully as possible and although we do our best to ship within the time stated, we cannot guarantee to do so. SPECIAL PROCESS MATERIAL IS NOT SUBJECT TO CANCELLATION WITHOUT OUR WRITTEN CONSENT.

CLAIMS AGAINST CARRIER. A clear receipt, complete with material test reports, given to the Carrier by the Consignee eliminates the possibility of a claim for damage or shortage. In cases of shortages or damaged goods, the receipt, freight bill and/or delivery memo, both Customer and Carrier copy, is to be noted with the detail of the shortage or damage and all copies signed, dated and acknowledged by Carrier's driver or agent. This will enable Customer to recover damages from Carrier.

TECHNICAL ADVICE. Our employees, representatives or agents have no authority to bind us to any representation or warranty other than descriptions detailed on the packing list or invoice. Any technical advice furnished by The Steel Supply Company is limited to tolerance and mechanical property test results, and is provided at no charge without liability or obligation. All information is accepted at Customer's risk. By placing an order with us, Customer affirms no reliance on the skill or judgement of any employee, sales representative or agent of the Company. Customer remains responsible for the final selection of material and service.

PAYMENT. Invoices are due thirty (30) days from date of issue. Visa, MasterCard, Discover, C.O.D., C.I.A. and Open Account terms are available. Customer is responsible for any related collection costs or legal fees. All credit card sales are final.

ACCEPTANCE OF PURCHASE ORDERS. As used herein, "Acceptance of Customer's Purchase Order" shall mean Company's agreement as evidenced by the issuance of an Order Acknowledgement, under the terms and conditions herein. All Customer Purchase Orders are subject to written acceptance by The Steel Supply Company, at its sole discretion, even if received elsewhere by a salesperson or selling agent.

WARRANTY. There are no warranties, expressed or implied, except that all goods shall conform to the description contained on our sales order form and further defined by the producing mill test report or certificate of compliance. By placing an order with us, Customer affirms no reliance on the skill or judgement of any employee, sales representative or agent of The Steel Supply Company. Customer is responsible for the final selection of all material, processing or service.

ORDER CANCELLATIONS. Orders cannot be canceled once processing begins. We will stop further processing and invoice for work or materials already committed. A saw cut piece cannot be canceled under any circumstance.

Issue 2017.01 Effective November 1, 2016